Terms & conditions

Terms & Conditions

  1. All deposit payments made through Motion Entertainment include a £40 non-refundable deposit, £50 for Wedding events & £50 for Christmas period events. This excludes our COVID cancellation policy (please see point 5).

  2. Deposits made are transferrable to another date within 6 months of the original event date.

  3. Deposits will only be accepted via debit/credit/bank transfer methods. 

  4. The remaining balance will be agreed between Motion Entertainment and the customer.
    3a. All cash payments will be required on the date of the event
    3b. All digital payments will be required at least 7 days before the event date

  5. COVID Cancellation Policy
    5a. Any events that are cancelled due to government guidelines changing will be entitled to a full refund, including deposit.
    5b. If you cancel your event without government guidelines changing, normal rules will apply.

  6. Cancellations with more than 30 days before your event will be entitled to a full refund, minus non-refundable deposits (please see point 1). Cancellations within 30 days of the event will be entitled to a refund of 50%. Cancellations within 7 days of the event will not be refunded.

  7. Christmas period runs from 16th Nov - 16th Jan.

  8. When making payments via Motion Entertainment, you are agreeing to our terms and conditions.

  9. Motion Entertainment reserves the right to cancel any bookings with a reason provided.

  10. Abusive behaviour towards our Staff, DJs or affiliates of Motion Entertainment is not tolerated, and the customer will be banned from purchasing products again.

  11. Customers are required to supply sufficient parking for DJs to bring their equipment. Any costs will be paid for by the customer.

  12. Motion Entertainment acts as an entertainment agency.

  13. Should you wish to complain about your service, please contact your DJ or supplier directly. Motion Entertainment will mediate should you be unable to come to a resolution. Please contact Motion Entertainment if your service was delivered by us directly.

  14. Complaints made after a service has been used will not be eligible for a refund, with the exception of:
    13a. Non delivery of items
    13b. Circumstances deemed 'exceptional'
    13c. Completely and fully unable to use the equipment

  15. Complaints made regarding Speaker Hire services will be subject to review by Motion Entertainment.

  16. Speaker Hire services with 'Delivery, Collection & Set-Up' will be set-up and tested on site. Motion Entertainment will ensure:
    15a. Customers are present when the item is tested
    15b. Customers are shown how to use to product

    15c. Customers are made aware of the products limitations

  17. The customer should state any concerns with the Speaker Hire product after testing and prior to the event starting. Any complaints made after this will not be eligible for a refund (unless they meet the criteria of point 14).

  18. Invoices can be created upon request to Motion Entertainment.

Contact

DJ Bedfordshire
Email / enquiry@motionentertainment.co.uk
Phone / 07447 540164