Question 1

Why use managed Event WiFi instead of standard mobile broadband?

Accepted Answer

Standard mobile broadband relies on local cell towers, which can become heavily congested at events — particularly in marquees, exhibition halls and outdoor sites where hundreds of people are trying to connect simultaneously. Our managed event WiFi uses satellite internet as the primary connection, which isn't affected by local network congestion, and pairs it with a professionally configured network that keeps different user groups on separate, bandwidth-allocated networks for reliable performance throughout your event.

Question 2

What's the difference between Lite, Pro and Premium?

Accepted Answer

The Lite package is designed for straightforward deployments — a single connected zone with guest and private network separation, courier-delivered and simple to self-set up on site. The Pro package adds 5G resilience backup, dedicated access point coverage, multiple network separation (Guest, POS, supplier, private), and suits hospitality suites, marquees and multi-zone venues. The Premium tier is built for large or complex events — multiple internet sources, full multi-zone access point infrastructure, professional switching and high-density guest connectivity.

Question 3

Can guests, suppliers and POS systems run on separate networks?

Accepted Answer

Yes. The Pro and Premium packages include multiple isolated networks so your guest WiFi, POS terminals, supplier connections and private staff network each run on separate bandwidth allocations. This keeps critical systems like card payments unaffected by general guest traffic.

Question 4

Do I need power or technical setup on site?

Accepted Answer

You'll need a standard 13A power socket for the equipment. The Lite package is designed for self-service courier delivery — we'll guide you through the simple setup on arrival. The Pro package can be self-set up or we can arrange staff setup as an optional add-on. For Premium, professional on-site setup is available and recommended for larger deployments.

Question 5

Is 5G backup included?

Accepted Answer

5G resilience backup is included as standard in the Pro and Premium packages. It provides a cellular failover layer so if the primary satellite connection experiences any disruption, traffic automatically routes through the backup — keeping your event connected without manual intervention. For the Lite package, 5G backup is available as an optional upgrade.

Question 6

Can this be couriered and self-set up?

Accepted Answer

Yes — the Lite and Pro packages are designed for courier delivery in a protective carry case. We include setup guidance and provide remote support if needed. If you'd prefer a hands-off experience, staff setup is available as an optional add-on for both packages. Premium tier events typically include professional on-site setup.

Question 7

Can additional coverage be added for larger spaces?

Accepted Answer

Yes. The Pro and Premium packages can accommodate additional access points to extend coverage across larger exhibition halls, outdoor areas or multi-room venues. Let us know your venue dimensions and expected footfall when you enquire and we'll recommend the right configuration.

Question 8

Do you cover outdoor events and temporary venues?

Accepted Answer

Absolutely — all packages use satellite internet as the primary connection, which works at temporary outdoor sites, marquees, fields and venues without fixed-line connectivity. The dish needs a clear view of the sky for best performance, so we'll confirm suitability when you provide your venue details.

Event WiFi Hire

Professional Technical Hire for Live Events

Event WiFi Packages

Event WiFi Lite

Event WiFi Pro

Event WiFi Premium

Event WiFi Hire Across London and the Home Counties

London

Hertfordshire

Berkshire

Frequently Asked Questions